Consensys® Customer Integration
Consensys Customer Integration is ingrained in our company culture, and it’s what makes Consensys service truly World-Class. It begins when a new customer signs a contract and triggers a formal meeting to deliver Keys to Service™.
This is a package that includes:
- An overview of the service contract
- Terms and conditions
- Service delivery protocols & contract coverage hours
- Important company contact information
We set proper expectations at the start of the contract term, and our goal is to ensure that our high-quality service delivery is explained thoroughly.
Each service event is followed up with a satisfaction survey to guarantee your service met your expectation.
Our commitment is to deliver World-Class service and it shows in our 99% customer satisfaction rating (measured on a rolling 12-months).