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Consensys® Customer Integration

Consensys Customer Integration is ingrained in our company culture, and it’s what makes Consensys service truly World-Class. It begins when a new customer signs a contract and triggers a formal meeting to deliver Keys to Service™.

This is a package that includes:

  • An overview of the service contract
  • Terms and conditions
  • Service delivery protocols & contract coverage hours
  • Important company contact information

We set proper expectations at the start of the contract term, and our goal is to ensure that our high-quality service delivery is explained thoroughly.

Each service event is followed up with a satisfaction survey to guarantee your service met your expectation.

Our commitment is to deliver World-Class service and it shows in our 99% customer satisfaction rating (measured on a rolling 12-months).

Service Pyramid 3D